Workplace Mediation Awareness Session

½ day or 1-day: conducted on-site

Introduction

This short course is for the briefing of managers or teams in organisations who are considering introducing workplace mediation into their organisation or who have introduced mediation and want a briefing of key managers and other relevant personnel.

For those managers wishing to develop a set of skills to intervene early in conflicts or grievances within their teams we recommend our Mediation 4 Managers Course. For those wishing to develop a professional practice in mediation we recommend our Professional Workplace Mediation Training Course

Your Investment

The fee for the full ½ day briefing is £499 (plus VAT). This includes all handouts and any developmental costs. The fee for the full day of training is £850. Catering costs and any venue hire are to be met by the client organisation. Travel costs may apply.

Session Aim

To provide participants with an understanding of workplace mediation methods and practices.

Session Outline ½ day Briefing

• Introduction to Mediation
• When Mediation Works — and When It Doesn’t
• The Mediator’s Role
• How Mediation Differs From Other Interventions
• The 7-Step ‘ScotCoach’ Model For Effective Mediation
• Reaching And Formalising Agreements

Session Outline – 1 day Short Course

• Introduction to Mediation
• When Mediation Works — and When It Doesn’t
• The Mediator’s Role
• How Mediation Differs From Other Interventions
• The 7-Step ‘ScotCoach’ Model For Effective Mediation
• Reaching And Formalising Agreements
•  Understanding Workplace Conflict
• Conflict Handling Modes
• Elements of Negotiation
• Case Study Discussion
• Joint Or Co-Mediation
• Impartiality
• Ethical Framework For Practice